Dialogue > Blog > Putting social media into B2B practice

Putting social media into B2B practice

Despite the best will in the world, most of our client's products are not the sort of things people talk about at parties.

Despite the best will in the world, most of our client's products are not the sort of things people talk about at parties

The collaborative, increasingly democratic communications logic of the social media channels is not always a natural fit for many company websites. More significantly, the products or services of the company may not be the kind of thing that human beings in these virtual social environments will ever want to talk about.

But that doesn't mean that social media channels cannot be used. It does mean, however, that we have to be a bit creative.

In cases such as these, the creation of a microsite – or series of microsites – focused on a particular generic subject may well be the answer.

In the consumer marketing sphere, these could be microsites surrounding, say, ethical issues that the company wants to be brand-identified with. In the UK, for example, The Body Shop is almost as well known for its campaigning as it is for its beauty products or makeup.

But the same logic of brand association can be applied to B2B companies. In a vertical marketing context, it may simply be a matter of highlighting the key generic issue that is gripping the industry at the moment and then creating an issue campaign based around it. The elements of this campaign are most likely to include social media channels which incorporate a blog-enabled microsite devoted to that particular debate.

Such sites need to be well branded. And because we are in the business of becoming thought leaders and content creators, a certain amount of core content must be regularly created.

But microsites can also automatically display content sucked from Google Reader to provide a general news resource to the readership. In order to add greatest value, these feeds can be curated to ensure that only the best – and potentially non-competitive - information gets through.

Moreover, contributions can (and arguably should) be sought from elsewhere in the social network, especially from the most influential members. And registered users can be given added value deliverables, such as a regular newsletter or even a branded smartphone app to deliver the content directly to their mobile device.

An issues-based microsite campaign such as this can deliver the full brand and thought leadership benefits of social media channels to both B2B and consumer brands.

An approach such as this provides a focus (a branded one at that) for debate about subjects of mutual interest. If companies provide enough good information, get contributions from enough industry figures and facilitate sufficient community-wide collaborative idea sharing, then they now have the tools to establish a powerful brand synergy between their organisation and the industry topic in question.

What matters here is not that this level of brand synergy is possible. What is new is that social media now makes it possible without the long, protracted and exceptionally expensive advertising campaigns that were necessary in the past. No wonder so many of the world's advertisers are furiously rethinking their businesses.

Comments

24.11.2011

Thank you all for your comments! It’s great to know that you’ve found our blog and whitepaper interesting.

Cindy - You’re certainly right. Social media is just part of the marketing mix, and all social media marketing should be integrated into the wider campaign.

Simon - Thanks for the link. It seems that it is time for advertising agencies to shake things up and become much more inventive with their campaigns.

SimonW 21.11.2011

Advertising agencies do need to do a rethink, and not only because of social media. They're often just not up to the mark any more. Interesting blog in Brand Republic about this: http://www.brandrepublic.com/bulletin/brandrepublicnewsbulletin/article/1104752/claire-beale-john-lewis-save-adland-christmas/

Colin 15.11.2011

I shall aspire to be a social media thought leader!

Cindy 15.11.2011

I think what's interesting about social media is that you shouldn't use it in isolation - you should use it as part of a fully integrated campaign. That seems to be what you're saying here. So we should regard social media as another channel, and integrate it into the marketing mix.

Interesting commentary by the way, more please!

Maddie 14.11.2011

Just read your white paper 'Social Media and the Democratisation of Content' - really interesting to read about the different groups of people that use social media, especially the role of 'influencers'. Great paper with useful info.

Find out more about Paul Ayling, Managing Director of WM Group.

To download and read Paul Ayling's white paper on Social Media and the Democratisation of Content click here.